Come prepared to your next appointment

We understand life is busy. We value your time, and in return, hope that you value ours. In the event that you need to cancel or reschedule your appointment, please provide 48 hours of notice. Failure to give notice of a cancelation or reschedule 48 hours before your appointment, will result in you being charged for 50% of your booked service.

If you decide not to show for your appointment and no notice of cancel/reschedule was given, you will be charged for 100% of your booked service.

Please arrive on time to your appointment. If you are running late, we will do everything we can to accommodate you. If you are excessively late, we reserve the right to cancel & reschedule your appointment, and you may be charged for 50% of your service.

Due to safety concerns and limited space, we kindly ask that you do not bring your children to your appointment. If you are unable to find care for your child, we ask that you reschedule your appointment, giving us 48 hours notice to avoid rescheduling fees. This policy is set to ensure that you and other guests have the relaxing and luxury experience that Wilde Willow aims to achieve.

Pets are prohibited in the building due to HOA policy.

We want you to leave loving your hair. If something about your service isn't right, let us know within 72 hours of your appointment. Call or text 435-671-2541 or email contact@wildewillowsalon.com with a photo and a short note about your concern.

We'll have you come back in so the stylist who did your service can take a look. Any adjustment is completed within 7 days of your original appointment, at no additional charge. Changes that weren't part of your original consultation are booked as a new service.

Wilde Willow Salon does not issue refunds on any service or product. If there is an issue with your service result, the stylist that performed the original service will fix it at no additional charge. Adjustments to any service will qualify only if there is an inconsistency in quality (blotchy, bleeds, gray coverage, etc.). Any discrepancies must be reported to Wilde Willow Salon within 72 hours of the initial appointment and the fix must be completed within seven days of the original appointment. If the client wants additional work done that was not discussed in the original consultation this would require an additional appointment and may come with additional fees. All retail purchases are not refundable.